Jabong.com

Jabong.com, a multibrand retail online store is to me one of the most user-friendly sites to date. Although products that you will find on this site are for a man  with a small budget, the products that you will get are of the highest quality. Packing and shipping that I will rate the best, jabong.com scores an easy 4 out of 5 in my user ratings.

All you read in this blog is a true and honest opinion.

Jabong.com is an online megastore of products ranging from clothing apparel, to jewellery, to sports goods and to fragrances. There are many sections to explore and multiple brands to choose. Items on Jabong.com rate at the highest quality coming from well-known brands.

User friendliness

Jabong.com to me rates as the most user-friendly site there is on the Indian online store scene. It seems to have put the best use of technology to present a clean and more functional UI experience.

The categories for each products are well-defined, and the filters to each category are easy to find and use. Options to sort the product list are a plenty. You don’t have to click-through to see items on the next page, as it loads the next list as you hit the bottom of the page. The price of the product is emphasized, and without having to click-through to the product page, you know if it costs anything for shipping.

All products on jabong.com are free shipping? I haven’t for once seen a product that has shipping costs attached. The quick view mode of each product allows you to read basic information of the product without having to go to another page. The Quickview provides 4 images that the user can see related to the product.

A clean simple white background UI is what keeps the user attracted in search for a better item. Well done Jabong developers in building the user friendliness.

Range & Pricing

You will find everything that you need from an online mega-store  Actually the electronic section is missing. I wonder if it is because of the quality of electronic products. A study suggests that users return electronic products more in the 30 day guarantee period than any other kind of products. Whatever the case is, Jabong lacks on this aspect. I would have liked to see basic electronics available like memory cards, pendrives etc if not for the full range of cameras, mobiles, and the latest TV’s.

Pricing is a bit steep, but given the brands that are on offer, it makes 100 percent sense behind the pricing. Jabong has however kept people with smaller wallets in mind, and offer at least 8-10 items that are on the lower range. There is no compromise on quality despite the low-cost.

Shipping

As discussed earlier, most products seem to ship for free anywhere in India. The package that I had ordered arrived in less than three days. Yes, I booked my item on Friday evening, and received the package on Sunday afternoon. That’s right, their shipping team works on Sunday too.

Almost immediately after the booking, you receive an sms. Few hours later  you receive a SMS of the product booked with a courier service, and its AWB number. A day later you receive an SMS of the product having arrived in your city, and hours later the door bell rings. I was amazed with the speed of which the product had arrived. I hope this is not just a one-off incident. The packaging was nicely done, no complaints on that.

Customer care

The experience with my shopping was good, and therefore i did not need them. I however rate any site stars based on how easy it is to find their customer service numbers. You know most companies put it in backgrounds with small text. On Jabong, it is right at the top of the page. I assume that they respond faster and to the highest level of satisfaction.

Other benefits include a 30 day return policy. Cash on Delivery. Account login to help you track previous orders and an interactive clean cart.

Rating

4 out of 5.

It was a wonderful experience. I was satisfied enough to call it one of the most user-friendly sites on the Indian scene, but I believe that I may need to purchase a few more items to review this with a 100 % satisfaction. For now, Jabong.com is my choice of site for any apparel goods.

Kunal

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